Compliments, Comments and Concerns
Compliments and Comments:
At Magna Learning Partnership, we are committed to providing the highest quality education and opportunities for all children and young people across our academies, enabling every learner to thrive and fulfil their potential.
We value all feedback. Your comments, suggestions, and compliments help us understand what we are doing well and identify areas where we can continue to improve.
We are proud of the dedication shown across our academies and genuinely appreciate every piece of feedback we receive. All comments and compliments are carefully reviewed and used to support the ongoing development of our academies and the Trust as a whole, ensuring we continue to meet the needs and expectations of our communities.
If you would like to share your feedback, please complete the Comments & Compliments Form below. We welcome your views and thank you for taking the time to help us celebrate success and continually improve the experiences we provide for all our learners.
Compliments and Comments Form – Fill out form
Concerns:
Magna Learning Partnership encourages all those who interact with us and our academies to raise any concerns they may have with us. In this way we believe that misunderstandings can be rectified and problems can be addressed.
Any person, including members of the public, may make a complaint to MLP about any provision of facilities or services that we provide. Unless complaints are dealt with under separate statutory procedures (such as appeals relating to admissions, and exclusions; matters likely to require a child protection investigation; whistleblowing; staff grievances or conduct), we will use our Complaints Procedure Complaints_Procedure.pdf
Central Services: If you have completed the Stage 1 process and remain dissatisfied, you can escalate your complaint to Stage 2 via our Stage 2 Complaint Form - Central Services.
Academies: All Stage 1 concerns and Stage 2 complaints must be directed to the academy they relate, please refer to the academy website for full guidance.
If you have completed the Stage 2 process and remain dissatisfied, you can escalate your complaint to Stage 3 via our Stage 3 Complaint Form.